Document request to the supplier
We ask your supplier directly for the shipment documents, so you do not have to act as a go-between.
Services · 06 / Customs
Customs management
Document request to the supplier, internal review and filing of the clearance. A single point of contact, with no information lost between third parties.
Customs costs are shown separately, with the detail of each charge before it is incurred.
What is included
End-to-end clearance, in three steps.
DUCIS is a cargo agent authorized by Chile Customs and acts as intermediary before the customs agency, so you deal with a single point of contact.
Internal review
We check that the documents match each other and the cargo before filing them.
Filing of the clearance
We file the clearance with the customs agency and coordinate the process with it, in Chile and in Peru.
Documents
What we ask your supplier for.
These are the usual documents of a shipment. Depending on the goods, prior authorizations may also be required; we review them before shipping, not when the cargo is already at the port.
Usual documents
- Commercial invoice
- Packing list
- Transport document: bill of lading or air waybill
- Certificate of origin, when the purchase qualifies under a trade agreement
How it works
A single point of contact from start to finish.
The customs agency is a third party, and DUCIS acts as intermediary before it on your behalf. Because we are your only point of contact, information does not pass from hand to hand.
You can follow your cargo on the MyDucis portal.
- We receive the documentsWe request them directly from your supplier.
- Internal reviewWe verify the documentation before filing anything.
- Filing of the clearanceWe file the clearance with the customs agency. You deal only with us, with no information lost between third parties.
- Customs and inspectionAt the port or airport of arrival, handled by the customs agency, which we coordinate for you.
- Release and deliveryOnce the cargo is released, transport continues to your warehouse.
Coverage
Clearance in Chile and in Peru.
DUCIS Logistics Chile SpA
Cargo agent authorized by Chile Customs. Office in Santiago.
DUCIS Logistics Perú SAC
Office in Lima, with its own local client base. It also acts as intermediary before the customs agency in Peru.
If your supplier sells to you DDP, they handle the clearance and you lose visibility of every cost. That is why DUCIS recommends buying EXW or FOB. The guide explains the difference.
See how to buyNext step
Tell us what you need to clear.
With these details our Pricing team can reply within the business day. If information is missing, we write to you before quoting instead of giving you a number that changes later.